REFUND POLICY
Our brand promise guarantee is that, if you...
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Show up fully to the design process
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Provide all the assets (copy, photos, etc.) we need
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Provide design feedback in a timely manner (within 24-48 hours of delivering a design and/or request for review)
... then we will get the High Level Design Direction (overall branding, look & feel, flow of the page) of your Homepage (the first page we design) into a state that you are excited about within 3 revisions (The initial draft design + 2 more revisions).
If you are unhappy with the high-level design direction after the 3rd revision, we will refund your project fee in full.*
Also, if you request a refund in full before your Creative Assessment Call (before we begin creative consulting and design implementation work), we will refund your project fee in full at that time.**
In any other scenario, payments are non-refundable. That includes initial-deposit or any materials costs paid for by our agency in advance of scheduled payments.
* Subject to and superseded only by the signed and binding Approval to Proceed Agreement
** Unless otherwise stated in the signed and binding Approval to Proceed Agreement